FAQs
How can I contact DenySquare?
You can reach us at info@denysquare.com, and our dedicated customer service team will gladly assist you with any inquiries.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
To ensure quick processing, any changes or cancellations must be requested within 12 hours of placing the order. Requests made after this timeframe will be denied. However, you may return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for processing and an additional day for shipping. During holidays and sale seasons, processing may take longer. Orders placed over the weekend will be processed the following business day.
How long will it take to receive my order?
Due to high demand, delivery typically takes 2–4 weeks.
What if I don’t receive my order?
If your order has not arrived within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
Prices displayed on our website are tax-free in CAD. Import duties, taxes, and customs fees may apply upon arrival, depending on your local customs office. These charges are the buyer’s responsibility. For more details, please contact your local customs office.
How do I return an item?
To initiate a return, email us at info@denysquare.com for assistance.
What if the item I received is defective, incorrect, or damaged?
If you received an incorrect, missing, or defective item, please contact us immediately. Include your order number, photos of the item(s), and any relevant details so we can resolve the issue promptly.
When will I receive my refund?
Refunds are processed back to your original payment method. Credit card refunds typically take 7–10 business days after we receive your return or cancellation request. If you haven’t received your refund yet, please check with your bank or credit card company, as processing times may vary.
